Legal
Refund & Cancellation Policy
Last updated 24 October 2026
Pinmyreel sells tokens, which are digital credits used to map Reels and show places on the map. There are no subscriptions, so there is nothing to cancel and no recurring charge.
All purchases are final. We do not refund tokens you have bought. Please start with the free tokens that come with your account to see how the service works before you buy a pack.
Payment errors we do fix
These are corrections, not refunds for a change of mind:
| Situation | What we do |
|---|---|
| Payment failed but money left your account | Razorpay or your bank returns it automatically, usually within 5–7 working days. If it does not arrive, write to us with the payment number. |
| You were charged twice for the same order | We refund the extra payment in full to your original payment method. |
| Payment taken but tokens did not appear | We add the tokens within 2 working days, or refund you if we cannot. |
| We could not read the Reel (private, removed, blocked) | The token is returned to your balance automatically. |
What is not refunded
- Tokens you bought, whether used or unused.
- Tokens used on a Reel we could read, even if no place was found, because the work and the Google lookups have been paid for.
- Results you feel are inaccurate. Results are AI-generated estimates (see our Terms).
- Tokens on an account closed for breaking the Terms.
This does not affect any rights you have under Indian consumer law that cannot be excluded by contract.
How to report a payment error
Email payment@pinmyreel.com from the address on your account, with the payment number from your Razorpay receipt and a short description. We reply within 2 working days. Approved corrections go back to the original payment method and normally reach you within 5–7 working days, depending on your bank or UPI app.
Cancelling and deleting
You can stop using Pinmyreel whenever you like. You can delete your account yourself from the Account page. Unused tokens are not paid out in cash. We keep payment records for as long as the law requires.
Complaints
If we do not resolve it, write to our Grievance Officer. We acknowledge within 48 hours and aim to resolve within one month.
This document is general information and a starting point for our own legal review. It is not legal advice.